Privacy & Cookie Policy

This is the privacy and cookies policy for Full of Kindness https://fullofkindness.com/ (the β€œwebsite”).

We (Full of Kindness) are committed to protecting and respecting your privacy.

This privacy policy (the “Policy”) together with the Website Terms and Conditions of use and any other documents referred to in it sets out the basis on which we will process any personal data we collect from you, what we do with it and what controls you have. You should read the Policy carefully to understand our practices regarding your personal data and how we will treat it.

We operate this website is operated by Full of Kindness and for the purposes of the new GDPR regulations (“the Act”), we are the data controller.

In this Policy, when we refer to “you”, we are referring to you, as the person or entity accessing, viewing and/or using the Website. When we refer to “we”, “our”, “us” etc is a reference to Full of Kindness.

What information may Full of Kindness collect about you?

We may collect and process the following information about you:

  • The information that you voluntarily give us by completing forms on the website. It may include disclosing any personal details you type and submit (your name, email address, postal address, date of birth and telephone number). Also, it may include any other information provided at the time of registering on our site, placing an order, subscribing to our newsletter and entering competitions or prize draws.
  • In connection with an account, sign-in feature and your log-in details including, but not limited to, your user-name and password.
  • Details of goods or services purchased whilst using the Website and fulfillment of your orders.
  • Details of any changes which you notify us are to be made to your account at any time.
  • If you contact us, we may keep a record of that correspondence or call.
  • Information from any research which we may carry out on the website if you choose to participate.
  • Details of your visits to the Website including, but not limited to, click-stream data, HTTP protocol elements, search terms, HTTP cookies, traffic data, location data, weblogs, and other communication data.
  • Your IP address to authenticate users. This is the individual identification number that is assigned to your computer when it is connected to the Internet. You are under no obligation to provide any such information. However, failure to do so may prevent you from taking full advantage of the website.

What does Full of Kindness use your information for?

Any of the information we collect from you may be used to:

  • Administer your account with us and carry out our obligations arising from any contracts entered between you and us.
  • Process your orders and provide you with the products or services which you request through our site.
  • Provide you with order and billing information.
  • Notify you about changes to our goods and/or services.
  • Keep records of purchases, sales or other transactions for ensuring that the requisite payments and deliveries are made in respect of those transactions.
  • Identify visitors to our website.
  • Administer and improve our website as we want our website to be the best it can be.
  • Improve customer service.
  • Personalise your experience.
  • Administer a contest, promotion, survey, research or other site feature.
  • Send periodic emails.
  • Provide you with information, products or services which we feel may be of interest to you if you have not objected to being contacted for such purposes.
  • Audit data downloading from our website.

If you do not want us to use your data in this way, contact us using the contact details provided in the ‘Contact Us’ section below.

We do not collect or hold any of your financial information.

Does Full of Kindness disclose any information to outside parties?

We will not sell, exchange, transfer, or give your information, whether public or private to any other company, without your consent. However, this does not include the purpose of delivering the purchased product.

We may disclose your personal information to third parties or permit third parties to use your personal information:

  • To provide you with information about goods and services, which may be of interest to you provided you have not objected to being contacted for such purposes.
  • When we believe it is appropriate to comply with the law. We may disclose information about you to law enforcement officials in the investigation of any alleged unlawful activities by you. Also, we may be required to disclose information to a court or regulatory body, when it is required by law.
  • When we believe it is appropriate to enforce our website policies or protect our or others’ rights, property, or safety.

Also, we may share your information with our service providers and with any person or organisation (and their advisers) who might take over the services provided by the Website to allow them to prepare for taking over. We may do it to help manage the Website and provide services, including but not limited to, marketing and processing online purchases.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Cookies

A cookie is a small file of letters and numbers. We may store it on your browser or the hard drive of your computer or device (including mobile or handheld device), as you browse the Website.

We use cookies to distinguish you from other users of the Website and respond accordingly. This helps us to provide you with a good personally-catered experience when you browse the Website. Also, it allows us to improve the Website.

We only collect information we feel is essential for you to use the Website efficiently and to improve your experience, which may include:

  • for technical purposes essential to the effective operation of the Website;
  • enabling a service to recognise your device so you don’t have to give the same information several times during one task;
  • measuring how many people are using the Website, to ensure there is enough capacity for the Website to operate at a reasonable speed;
  • completion and support of the current activity being undertaken by the user, for example previously viewed pages or products;
  • monitoring the success of campaigns and competitions;
  • website and system administration, for example, tracking the number of website users for marketing purposes;
  • remembering pages viewed;
  • monitoring your journey around the Website which helps us improve navigation and ease of access to popular pages; and
  • remembering items that you have saved to your basket.

We do not gain any access to your computer or any information about you through a cookie (other than the data you choose to share with us).

We do not use cookies to store personal information.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

Browser settings

You can choose to decline cookies. You can usually modify your browser setting to decline cookies if you prefer (most web browsers automatically accept cookies). However, if you use your browser settings to block all cookies this may prevent you from taking full advantage of the website.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes.

Where does Full of Kindness store your personal data?

We collect about you the information, which will be stored on a UK-based secure server.

How does Full of Kindness protect your information?

We implement a variety of security measures to maintain the safety of your personal information. We review and enhance our security and privacy policies as necessary. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Unfortunately, we cannot guarantee that the transmission of information via the internet is completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to the Website. You make any transmission at your own risk.

Your account is password-protected for your security. We accordingly advise that you maintain the privacy of your password. Furthermore, we recommend that you occasionally change your password to maintain this level of security.

Also, we may upload to the website links to and from other websites. If you follow a link to any of these other websites, note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. You need to check these policies before you submit any personal data to these websites.

Your Rights

Of  course, you may choose to restrict the collection or use of your personal information in the following ways:

  • You can click ‘unsubscribe’ on the most recently received email if you wish us to stop sending you email correspondence.
  • You can contact us using the contact details provided in the ‘Contact Us’ section if you wish us to stop sending you postal correspondence.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. However, you need to contact us using the contact details provided in the ‘Contact Us’ section.

We will take reasonable steps to remove your details from our postal and email mailing lists if you ask us to stop sending you correspondence.

Your Consent

You consent to our privacy policy if you use this Website.

Access to Information

You have the right to request a copy of personal information about you under the new GDPR regulations, 25th May 2018. To do this, simply contact us using the contact details provided in the ‘Contact Us’ section. We will give you a reason if we will be prevented from disclosing your personal information. Also, we may request that you provide further information and identification to enable your request to be processed.

If you believe that any information we hold about you is incorrect or incomplete, contact us using the contact details provided in the ‘Contact Us’ section. We will thereafter correct any information found to be incorrect. You can find detailed information about your rights under the Data Protection legislation on the UK Information Commissioner’s website: http://www.ico.org.uk/.

Changes to our Privacy Policy

We may change this Policy from time to time. You will be informed about any changes we may make to our Privacy Policy in the future on this page and we will notify you by e-mail, where appropriate.

We have performed the latest update on our Privacy Policy on 5th January 2019.

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